Green Leaf Auto Transport

I am writing to share a deeply concerning experience involving Compass Moving and their recommended vehicle transport partner, Green Leaf Auto Transport. Our intent was a straightforward car relocation from New Jersey to Kentucky. Unfortunately, what transpired was a troubling sequence of events marked by poor professionalism and a lack of accountability.

Upon Compass Moving’s recommendation, we contracted Green Leaf Auto Transport. Unlike previous providers, they required a $300 pre-booking fee — a condition we had never encountered before. Despite our reservations, we proceeded.

When the driver arrived to collect our vehicle, he appeared rushed and inattentive, which immediately raised concerns. Our vehicle was handed over in mint condition, yet upon delivery, we discovered damage to the door moulding. We were not afforded the opportunity to inspect the vehicle prior to pickup, nor were we given any explanation or documentation regarding its handling.

In addition to the physical damage, the company failed to issue a receipt for the $800 paid upon delivery. Despite reaching out to customer service on five separate occasions over a 26-day period, we were met with indifference and, regrettably, dismissive behavior. At one point, a representative mockingly asked, “Is this a game?” — a statement that reflected a disturbing disregard for customer concerns.

This experience has been deeply frustrating and disappointing. Based on the lack of transparency, unprofessional conduct, and failure to provide basic documentation, I cannot in good conscience recommend Compass Moving or Green Leaf Auto Transport to others.

Service cost: $800

They changed their name to Green Leaf Auto Transport. They were recommended by our moving company. Donna and I discussed an estimated pick up date for my vehicle. The company took $300 out of my account on 11-7 without a signed contract. I later signed a contract in Dec, but they never showed up to pick up my vehicle on Dec 16. They will not return phone calls or emails.This is clearly a fraudulent operation who stole money from me. I am not only permanently disabled, I lost my home in the California wildfires. I just wanted to move to Tennessee without any issues to start my new life, and now this. I have a car in California while I'm driving to Tennessee and I am working so hard each day to find someone else. Donna is the most disgusting human being ever. She even knew we lost our home in a fire, and still scammed us.

Service cost: $1300

I called Terry after the company I had agreed to work with was unable to confirm a truck to haul a car from Florida to Wisconsin. I asked Terry if she could still do this the next day and within the quote she had initially provided. She said she could and would call me back in 10 minute as she was out back. 2 hours later, she explained I would have to bay a $250 deposit up front.(WARNING!!)This is a non-refundable deposit. If they don't find a truck for you at an agreeable rate, they will give you a 1 year credit. ALSO, This fee is NOT a part of what you'll pay a driver. AND, Once they find you a driver / truck, the deal is now between you and the trucker, Green Leaf Is Out Of It.

I made clear I would not pay more then $800 to move this car. She felt that wouldn't be a problem.

The next day I asked if they had a truck for me car. She shared she could not pull it up but would get back to me in 5/10 minutes. Her whole demeaner changed from customer service at its finest to me basically wasting her time. Anyway, after 2 hours, I called her again. She said she had sent it and would try to send from another computer. I reminder her of what I said my max price was and she reminded me of their 1 year credit policy. Great. At 2:30, still nothing. I called again. Green Leaf Transport is now closed. I texted her only to be told she was now off the clock and working for free. Give me what you promised and I wouldn't be bothering you on your off time. I finally went to my emails, found a link that I had used for my deposit and sure enough there was the trucking information. Long story short, as if it wasn't long enough, I found the name of the driver and the rate I was to pay him when he dropped off the car. $900 for him and $250 for Greenleaf made this deal $1,150. I asked Terry about my $800 limit, I also asked if her quote to me included the deposit. She said yes and "What was I complaining about?" I was complaining about $1,150.00 and a lack of follow-up on her part that would allow me to make a decision.

I was in a hurry and didn't research enough. READ THE CONTRACT BEFORE SIGNING ANYTHING AND HANDING OVER A DEPOSIT. IF your a one time a year or less car shipper, simply stay away.

Service cost: $1150

Shady is the only way I can describe Terry and green lean auto transport. Wasted an entire week waiting for driver to pick up my vehicle. Terry and I had agreed $1000 to ship. End of the week I call her because she had promised me 24-48 hours pickup timeframe which is bs. 72 hours go by and terry says to offer driver more $$ bc now the prices on the board are higher. Long story short, stay away. They don’t own their trucks they act like a broker. Instead Hire a company that owns trucks like plycar, reliable auto carriers, or interstate lines. I ended up hiring Hanover transport to ship my vehicle. Stay away from green leaf. Their deposit is non refundable. Terry is shady. Avoid at all costs !!

Service cost: $1000

We moved from CA to AL, August 1, and they never showed up to pick up our car, and never even called. After we called, upon arrival in AL, they told us they never agreed to a "hard date" and all moving dates are estimates. We made several attempts to get our deposit back, and spoke to Donna and Nick, who both refused to refund our $200 deposit. We called our bank, had charges reversed off our credit card, and our bank is filing a report and placing them on fraud list. They were referred by Mission Movers, who are also crooks. We're still waiting for our furniture, and it's been 40 days and way over charged us the day of our move, but that will be another review at another time.

Service cost: $1250

The company quoted me $2200 for a move from southern California to Arizona. It's just me, not very much stuff.

Once they had my stuff on a truck, they then told me it would be $6100. They wanted cash and wouldn't deliver it until I agreed.

I was cursed at. I was yelled at.

Their "customer service" never returned my multiple calls. I called nearly every day for weeks. I emailed them. Nothing. Not a peep.

Their customer service line: 855.862.1510

After the move was complete, I called to let them know about the terrible experience of the actual delivery (an entirely other story where I had to pay two OTHER movers to help. Ridiculous.)

I was told I would get a refund and a call by the end of the week (Friday, December 11th). Nobody called.

When I called today (December 15th) I was told that nobody should have told me that and that my paperwork needs to be requested. Minutes later they said that the paperwork had been requested three times, but they hadn't received it.

It's a full bait and switch scenario where they hold your belongings hostage until you pay up. When you call to get clarity or ask questions, there are no answers.

Go look at all the fake reviews on their Google Business listing. I am amazed they are able to keep this business running.

Move size: 1 Bedroom Home Service cost: $6100

If I could give this review 0 stars, I would. Dealing with this 'company' - more specifically, Chris - was a complete and utter nightmare. They promised to perform a job that they never intended to do. My brother's car was supposed to be picked up in MS and transported to CA. It never got picked up (days go by), and they did not communicate with him regarding the delay(s) in a professional and timely manner; when they did give him the courtesy of a text, they just kept making excuses. I finally got involved and ended up speaking to Chris multiple times on the phone. She had no idea what she was talking about - everything out of her mouth was a blatant lie. She couldn't explain why the driver (multiple drivers, she said) never picked up the vehicle. Yet, even though they failed to do their job, she refused to refund my brother his deposit. After wasting an entire afternoon arguing with this woman, she finally agreed to mail a cashier's check, paying back the deposit. We received the envelope today - it was empty. They spent almost $5 to send an envelope full of AIR across the country. I have never dealt with such unprofessional and half-witted people in my life. Scamming people out of a couple hundred bucks.. it's pathetic. We will get what we are owed, one way or another. If you are looking to have your vehicle transported, I suggest you do your research and give your money to an actual company. We certainly learned our lesson.

Service cost: $1300